Philosophy of Care

Oaken Holt aims to provide residents with a secure and relaxed environment which each individual considers “home”. Within this environment their care, well-being, comfort, dignity, individuality and privacy is of the utmost importance.

Staff are sensitive to the changing needs of residents and, where possible, residents, their families and advocates are encouraged to participate in the development of their care plans; this involvement is highly valued.

Programmes of activities are designed to encourage mental alertness, self esteem and social interaction with other residents, these will be planned to include as many diverse activities as possible, taking into account differing capabilities and interests and wishes.

All care staff will be appropriately qualified; staff training programmes are ongoing and are in line with the latest developments as laid down by current legislation.

The resident’s rights are paramount and Oaken Holt Care Home is resident led. Oaken Holt encourages the residents to exercise their rights to the full.

In order to protect confidentiality as much as possible and in the knowledge that letters  to Oaken Holt Care sent by Residents and their families were not meant for general view we do not enclose them in our statement of purpose. However, in compliance with the National Care Standards Act, they may be seen on request.

Privacy and Dignity

Residents are encouraged to furnish their own accommodation.

All rooms are lockable and have their own keys (it should be noted that residents should insure their own belongings)

All individual accommodation is considered to be the resident’s home and as such they have the right to invite any visitors into it that they wish to receive and they have the right to privacy whenever they choose.

All records and information appertaining to a resident are only accessible to authorised personnel and the confidentiality of these documents is respected at all times.

In order to maintain dignity all residents are discreetly assisted whenever difficulties are experienced whether through age, disability or desire, with their personal hygiene, grooming and behavior,

Independence

Oaken Holt recognises the difficulties often faced when living in a care home and residents are encouraged to retain independence by:-

Wherever possible, being given the opportunity to express their views on and be involved with the records on their own care.

Care staff encouraging residents to maximise all opportunities for self care.

Care staff helping residents to take reasonable risks, which will be fully assessed.

Assisting residents to maintain links with contacts outside the home, if so desired.

Freedom of choice

All residents must be allowed to choose the home that they wish to live in and be able to ensure, as far as is practically possible, that the home that they select will be able to facilitate their individual daily living choices and their care needs. Oaken Holt will:-

Provide comprehensive information about the home, services and care available.

Provide each resident with a contract and statement of the terms and conditions of residency.

Carry out a needs assessment on each resident prior to admission.

Offer the resident the first month’s stay on a trial basis, thereafter; one month’s notice will be required from either party to terminate the agreement.

Provide an extensive menu from which residents may make their selection and allow, within reason, the resident to make the decision of where they wish to dine.

Continually offer a range of social and leisure activities.

Within the realms of practicality, avoid strict routines and maintain maximum flexibility in the daily life of the home.

Key Facts

1.

REGISTERED PROVIDER

OAKEN HOLT CARE LTD.
EYNSHAM ROAD
FARMOOR
OXFORD
OX2 9NL

RESPONSIBLE PERSON

JANE KENNEDY - HILL

REGISTERED MANAGERS

RESIDENTIAL
MRS MANDY VETTRAINO
C/O OAKEN HOLT CARE LTD.
NURSING
MS ALISON VALENTINE
C/O OAKEN HOLT CARE LTD.

2.

The Registered Provider is a limited Company registered with The Commission for Social Care Inspection

The responsible person is the co - proprietor and was the registered person in charge of Residential care prior to 2001.

Mrs. M Vettraino - Registered person in charge residential care since 2001.

Relevant Qualifications:

Registered Managers Award
NVQ level Four
NVQ level three
NVQ assessor
City & Guilds - Caring
Community Care skills and Practices
Community Care Theory & Sciences

Courses:

Oxfordshire Fire Service - Fire Marshal
Oxfordshire Fire College- Risk Assessing and disaster management
Abacus Care- Care of the Older Person- Developments in Care
Age Concern- Managing Performance of Teams and individuals
Alert to Abuse
Nuffield Orthopaedic Center - Manual Handling
British Red Cross - First Aid
Sodexho Health Care - Food Hygiene & Health & Safety
Staff Supervision Course

Relevant Previous Experience:

Deputy Head of Care - Care Home - Day Centre
Senior Carer - Residential Home for 30
Senior Carer - Residential Home for 26 and Day Care Unit.
Carer via Nursing Agency, including work in nursing / residential homes, hospitals and psychiatric units
Care Assistant - nights
NVQ assessor EMI unit.

A Valentine - Registered person in charge since 2003.

Relevant Qualifications:

Registered General Nurse
ENB 941 - Nursing Elderly People
ENB R.89- Caring for Older People in Nursing & Residential Homes
NEBS Management Course
Oxfordshire Fire Service - Training Fire Marshal
Nuffield Orthopaedic Centre - Manual Handling
British Red Cross - First Aid
Sodexho Health Care - Food Hygiene & Health & Safety
NVQ Assessors course (ongoing)
Registered Manager’s Award 

Courses & study days:

Promotion of continence
AIDS
Wound Care
Caring for people with Alzheimer’s
Pressure damage strategy
Challenging behavior in the elderly care setting
Care of patients following a Cerebral Vascular Accident
Care of people with mental health problems
Bereavement and loss
Day to day management and leadership in the independent sector
Mentor development
Evidence based practice in continuing care conference
Person centered care
RCN medicines and you
Alert to abuse

Relevant Previous Experience:

Various Nursing Homes - RGN & Deputy Matron

3.

There are 7 RGNs, (including the Registered Person) and 1 RMN, all have attended courses/ lectures on fire, manual handling, COSHH, and first aid; all have been qualified for at least thirteen years and have gained considerable experience in working with the elderly.

Oaken Holt employs a total of approximately 30 carers, all undergo in house training, which covers a wide variety of topics relevant to the care of the elderly, and attend courses or lectures  in first aid, manual handling, Control of Substances Hazardous to Health, fire, and food hygiene. NVQ level 2 and 3 training is available and currently a number of members of staff are working towards this qualification with a more commencing shortly.

2 full time social and activities organisers
1 part time physiotherapist   MCSP    SRP
1 full time laundry assistant
1 part time laundry assistant
5 full time domestic assistants
1 full time receptionist
1 part time receptionist
1 part time accounts clerk
2 full time gardeners
2 full time maintenance persons
3 full time chefs
3 full time kitchen porters

4.

Organisational Structure of Oaken Holt

Directors/ Proprietors x 2
Managers x 2
Deputy Managers x 1
Quality Assurance Manager X 1
Care Staff -Domestic Staff - Maintenance Staff - Gardeners -Administration Staff

5.

 Current age range of residents : Male and female over 65 years of age.

6.

 Range of Needs :  Mental or physical needs

7.

 Nursing care is provided

8.

All new admissions are fully assessed by the relevant manager and where ever possible the client also visits the home in order to ensure that Oaken Holt is the client’s preferred choice. The Company endeavours to meet the needs of all individuals.  However, if during assessment, it is found that we are unable to meet specific needs it will be brought to their attention and we may have to refuse admission.

Emergency admissions do not take place, there may be an exception if a Resident from Parklands required an emergency admission but the circumstances and the history would be known to the Company and the staff.

9.

A full monthly list of organised activities, social events and outings is displayed on the notice board in the main hall.  Impromptu events also occur.

The RMN in the nursing wing organises group therapy sessions and advises carers on the implementation of group activities.

10.

 All residents and their relatives are actively encouraged to discuss any problems or constructive ideas they may have regarding the day to day policies and procedures within the home with the relevant managers of the Company, if however they feel the outcome is not satisfactory there is a formal complaints procedure and they may also consult the Directors of the Company.

11.

All fire precautions and equipment were inspected by the Oxfordshire Fire Service in August 2006 when no problems or faults were found. The fire alarm system is regularly maintained by Pyrotec Ltd. Formal fire lectures and drills are held every six months. In addition, regular in house drills are held.    

Policies are available for all emergency procedures and new staff are inducted in how to source these and how to proceed in an emergency situation. 

12.

 Church of England Holy communion service is held regularly within the home; A Roman Catholic priest visits in order to administer Holy Communion and in the event that Residents wish to attend other denominational services transport can be arranged.

13.

 There are no visiting  restrictions whatsoever and all relatives and friends are welcome at all reasonable  times  providing their visits are welcomed by the resident and do not disturb other Residents.

14.

 A copy of the Company’s complaints procedure is included at the end of the statement of purpose.

15.

 Care plans are reviewed on a monthly basis.  

16.

Coach House:

Provides care in studio apartment type accommodation to the less dependant resident, all meals, cleaning, laundry, and care is supplied, emergency night care is available from the carer on duty on an on call basis. 12 places are available

Oaken Holt Main House:

Provides all care and accommodation in varying sized rooms and suites to the resident who requires a greater degree of support than available in the Coach House but does not provide nursing care. All meals, cleaning, laundry, and care is provided on a twenty four hour basis.

Oaken Holt Nursing Wing:

Full nursing care is provided, accommodation comprises large and small single rooms; all meals, cleaning, laundry, and care is provided on a twenty four hour basis.  20 places are available

17.

 Physiotherapy is available twice weekly and is included in the weekly fee; the physiotherapist holds MCSP and SRP qualification. A qualified aromatherapist and reflexologist is available on request and a chiropodist visits regularly and holds SRCH MCHS qualification.

18.

 All accommodation is singly occupied (unless occupied by a married couple, siblings etc.) All residents may, if they wish, lock their accommodation and hold their own keys. Care staff always knock on doors and wait to be asked to enter. Doors are always closed when care staff are attending to residents needs. The need for independence, privacy, dignity and individual choice is respected at all times.

19.

All care plans are reviewed monthly, or more frequently if necessary.

This document should be read in conjunction with the current brochure which includes full details of fees, schedule of services provided, general information and all accommodation and care options within Oaken Holt.

The foregoing information will be formally reviewed on an annual basis and anyone wishing to receive the updated statement should request a copy from reception. However, in the interim, any verbal queries regarding this document will be welcomed.