Comments
From Residents and Guests
“The food was delicious and I was impressed with the kindness of the staff”
“Thankyou to all the staff for making Christmas as enjoyable as possible for us all, you are all unfailingly kind, helpful and cheerful”
“I am delighted with the way in which Mum has settled into Oaken Holt. She seems so much better”
“It really is delightful here, my room is lovely, you can see right over to the reservoir in the distance and having a south facing room I can enjoy the sunshine”
“It was one of the best birthdays I have had, thank you for the part you played in it and the beautiful flowers”
“It was a very special occasion for my mother to be able to sit in her home with a daughter on either side, and listen to such enjoyable entertainment”
“A home can't ever be quite as relaxed as a family home, but you came pretty close, for which many thanks”
“It was nice to see both staff and residents enjoying themselves and thank you to the chefs for what was a truly delicious lunch complete with wine!”
“I love it here, there's so much to do and the food is wonderful”
“I had a lovely holiday but it is so nice to be home!”
“We just wanted to say thank you to all the girls for mums get together and photo session, it was good to see her enjoying herself”
“Thank you for an unforgettable time working with you and lots of love”
“I keep my promise, to remember all of you in my prayers with much love and gratitude, for the time I could live and work at Oaken Holt. I am already looking forward to the time, when I can come to visit, although it may take a while”
“I love the new newsletter, it is such a good idea and so useful to know what is happening and hear the different stories from residents”
“It takes a very big problem before most people can be bothered to complain in writing - this is also true of myself.”
“So please take this letter very seriously - as it is an even rarer occasion when I write to compliment people on doing what they are paid to do!”
“In fact, I can honestly say, that you and your staff consistently do an amazing amount above and beyond the call of duty, hence this letter.”
“And, make no mistake, we are very demanding. You may recall that before we found Oaken Holt we had looked at over 50 retirement homes, within reach of London, for my Mother - and only one other measured up to our requirements. We were looking for somewhere that had the comfort and ambiance of a 5 star hotel but also was able to offer the highest levels of care when necessary.”
“From day one we felt that our search had been worth it. The combination of good food, beautiful grounds, caring staff plus pleasant company gave my Mother a new lease of life. If I had to sum up what Oaken Holt offers in a single word...it would be: Contentment.”
“Sincerest congratulations for achieving what many claim but do not deliver - keep up the good work.”
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